Managing front office operations kasavana pdf download
The Autobiography of Martin Luther King, Jr. by Martin Luther King Jr.Using Stanford Universitys voluminous collection of archival material, including previously unpublished writings, interviews, recordings, and correspondence, King scholar Clayborne Carson has constructed a remarkable first-person account of Dr. Kings extraordinary life. Beginning with his boyhood, the book portrays Kings education as a minister, his ascendancy as a leader of the Montgomery bus boycott, his pivotal role in the civil rights demonstrations in Washington, D.C., and his complex relationship with the Kennedy brothers, LBJ, Malcolm X, and numerous other leading figures of the day.
New Edition of AHLEI’s Front Office Textbook Shows Impact of Technology on Operations
Best-selling front office textbook now on the VitalSource platform. Now available as an interactive eBook through VitalSource Bookshelf! Access this title anytime, anywhere, on any device with the ability to highlight text, take notes, and search for specific content. Sync all of your activity between the mobile apps and browser version for the most compatible, multi-device platform available. The purchaser will have access to this title for days from access code redemption. Readers will learn how the front office interacts with other departments, strategies to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.
View larger. Download instructor resources. Additional order info. This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.
Published by Educational Inst of the Amer Hotel. Seller Rating:. Condition: GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Accessories such as CD, codes, toys, may not be included.