Service design frameworks and tools
This is Service Design Thinking: Basics – Tools – Cases by Marc StickdornThis is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service Design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.
A set of 23 international authors and even more online contributors from the global service design community invested their knwoledge, experience and passion together to create this book. It introduces service design thinking in a manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
"So you want to be a service designer" by Jamin Hegeman
Service Design Tools is conceived as an open platform of knowledge, to be shared with the design research community. The thesis work was named "Design della comunicazione e design dei servizi.
how to think on your feet under pressure