Service design frameworks and tools

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service design frameworks and tools

This is Service Design Thinking: Basics Tools Cases by Marc Stickdorn

This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service Design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking.

A set of 23 international authors and even more online contributors from the global service design community invested their knwoledge, experience and passion together to create this book. It introduces service design thinking in a manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
File Name: service design frameworks and
Size: 67503 Kb
Published 10.12.2018

"So you want to be a service designer" by Jamin Hegeman

A flexible framework to tailor your service design process to your people, goals, and organization.
Marc Stickdorn

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Service Design Tools is conceived as an open platform of knowledge, to be shared with the design research community. The thesis work was named "Design della comunicazione e design dei servizi.
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Personas are stereotypes of certain stakeholder groups. They help to empathize with otherwise abstract descriptions of e.





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