The hard thing about hard things goodreads

See Featured Authors Answering Questions. Answered Questions 3. What's the most useful and unique insight in this book? Bryan Rahija Here are a few things from my notes: It's important to get 3 key processes in place: -1 on 1s: possibly the single best way to make your organization …more Here are a few things from my notes: It's important to get 3 key processes in place: -1 on 1s: possibly the single best way to make your organization a Good Place to Work, encourage employees to deliver important bad news, and clear obstacles to their work, these should occur very regularly -Promotions: clarity on this front discourages political maneuvering -Feedback: it's just really important for raising the bar 2 really good questions to ask: -What would I do if my company went bankrupt? Horowitz had this as an agenda item at staff meetings; once it helped surface a critical unmet need in the market An interesting way to structure account management for key accounts: -Have one person in charge of delivering every last thing that the client asks for -Have a second person in charge of worming their way in the organization and identifying hidden value -- i.

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